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Terms and Conditions

Shoes are normally despatched within 5 days. Should the shoes be out of stock we will advise via email.  We do not charge your card until the shoes are ready to send to you. Duties and taxes may be charged by your Country Border Control when the goods are delivered to you – this is not Bodiley’s responsibility.

Please note that due to the huge demand for Crockett and Jones shoes we now have a restricted supply.  We have an ‘immediate despatch’ section for their shoes on our website, if the shoes you require are not on this list please contact us for advice on delivery.  We now submit a limited monthly order to Crockett and Jones on the 1st of every month.  We do not charge your card until the shoes are ready to send to you.

Shipping

UNITED KINGDOM

  • FREE delivery on all shoes and parcels over a value of £20. 
  • We use the Royal Mail First Class or recorded services for lighter parcels (under 1kg)
  • DHL fully tracked next day delivery for all boots, shoes and slippers and parcels over 1kg
  • £5 standard charge for all parcels under a value of £20

 

EUROPE

Depending on destination and weight of parcel we use DHL, FEDEX, Royal Mail Internationally Signed Service and Parcel Force. Parcels for lighter items may be sent via Airmail and will not trackable.

 

INTERNATIONAL

Depending on destination and weight of parcel we use DHL, FEDEX, Royal Mail Internationally Signed Service and Parcel Force. Parcels for lighter items may be sent via Airmail and will not trackable.

UK   All shoes free postage
    All parcels under a value of £20 - £5 delivery charge
     
EUROPE   Order value from £150 - £300 - £ 15 shipping charge
    Order value from £300 - £500 - £20 shipping charge
    Order value from £500 upwards - £25 shipping charge
    All orders under a value of £150 - £ 10 shipping charge
     
OUTSIDE EUROPE   Order value from £150 - £300 - £ 20 shipping charge
    Order value from £300 - £500 - £25 shipping charge
    Order value from £500 upwards - £30 shipping charge
    All orders under a value of £150 - £ 15 shipping charge

 

Returns, Exchanges and Refunds

If for any reason you are not happy with the shoes, please return them to us within 14 days of receipt:

  • In the original packaging and an outer box.
  • The shoes and box must be in perfect condition, with no sign of wear.  Shoes will not be accepted if returned to us with any signs of wear on the soles or creasing.  If the box is damaged a re-boxing charge will be applied.
  • We recommend you try the shoes on carpet only.
  • Special ‘made to order’ shoes will not be accepted for return.
  • If you are returning items which you have purchased during a promotion with a free gift (e.g. Free Shoe Trees, socks etc) you must return the entire order including the free gift to qualify for a full refund.
  • Please include the order number and the request for exchange or refund.
  • Refunds will be given less the original cost of postage, if not charged.  Shipping costs on returning the shoes will be borne by the customer.        
  • If you require an exchange, please give us full details of your requirements. Any additional costs of the replacement goods and the shipping cost will be charged.
  • If returning from outside the EU please write on the parcel and customs form ‘RETURN TO SUPPLIER – NO COMMERCIAL VALUE’ – we do not accept parcels that have duty charged.
  • We advise you obtain a proof of delivery for your returned goods. We will not be held responsible for parcels lost in transit.

All returns should be sent to: 


Bodileys of Northampton
Field House
6 Tugby Road
Goadby
Leicestershire
LE7 9EU
United Kingdom 

 

Payment

Ordering through our website and payment is secure, our server uses protective technology to keep your details safe. We accept all major credit cards, bank transfers can be arranged on request (all charges for bank transfers will be the customer’s responsibility).

We do not charge for the shoes until they are ready for despatch.

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